Director - Ambulatory Operations Specialties

Job Description Summary

Reporting to the Vice President, South Shore Medical Center and Ambulatory Services, South Shore Health, responsible for the overall administration and operations of specialty services within the Ambulatory division, across multiple sites. Working with the Chiefs of the specialty departments, establishes and actives short and long-range goals that are aligned with the health system’s strategic plans and goals for key operations metrics and patient experience. The specialty departments include: Urology, Cardiology, Podiatry/Physiatriy, Wound Center and Specialties at our Quincy and Norwell practices; currently, this includes six unique practice locations.

Job Description

Managing approximately 8 direct reports, and 130+ indirect reports, drives strategy and operations for specialty practices.

Duties include but are not limited to the following:

1 - Manages the administration and operations of specialty care business including the development of operating plans targeted to promote the maintenance, growth and enhancement in quality, service, accessibility, and volume of specialty care services.

2 - Leads, designs, manages, and executes performance improvement initiatives through all phases.

3 - Actively monitors productivity and performance measures and compares to identified benchmarks. 

4 - Exercises necessary controls over the business’ operations to ensure goals and objectives are achieved, including productivity and performance measures, through the establishment of monitoring and reporting systems, measuring results against targets, taking corrective action as necessary, and ensuring that all services provided are consistent with quality standards set by the ambulatory care division.

5 - Collaborates with administrators, physicians, other providers and staff to maintain a culture that supports and enables quality skilled physician and staff recruitment and retention inclusive of core values consistent with a primary focus on the quality of care, integrity, team performance, continued professional and personal development, as well as, motivating, evaluating and providing feedback on job related criteria and areas of accountability.

6 - Provides Chiefs/Medical Directors with input on space requirements and appropriate use of new space.

7 - Oversees major process improvement initiatives while ensuring meaningful patient input.

8 - Leads the design and implementation of patient experience and customer service training modules.

9 - Assures compliance with federal, state and city codes and regulations.

10 - Actively involved in planning, articulating and ensuring fidelity in quality efforts in partnership with the triad of the Vice President of SSMC and Ambulatory Services and the Associate Chief Nursing Officer (and delegates).

11 - Supervises and develops operations management staff, responsible for the administrative oversight of all clinic staff.

12 - Ensures the efficient, economic, and quality performance of assigned areas of responsibility to support or provide quality health services.

   a - In conjunction with division/department directors in the division, provides for the identification, analysis, development, and recommendation of operating policies, systems, programs, and standards, and, as approved, ensures documentation, implementation and compliance.

   b - Evaluates the performance of department staff to provide for professional development and to maximize contributions towards established goals.

13 – Identifies opportunities to improve operational efficiencies, optimize financial performance while endeavoring to improve the patient care experience and strengthening both patient and staff satisfaction.

ESSENTIAL FUNCTIONS (Cont.)

1 - Technology and Learning

   a - Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.

   b - Embraces technological advances that allow us to communicate information effectively and efficiently based on role.

JOB REQUIREMENTS

Minimum Education - Preferred

BS, Masters or equivalent experience.

Minimum Work Experience

Ten plus years experience (or equivalent) of progressively responsible management and administration experience in health care related organizations in the ambulatory setting including experience directly interacting with physicians and advanced practice providers.

Required additional Knowledge, and Abilities

Experience developing, implementing and working in an integrated healthcare delivery organization such an ACO or clinically integrated network a plus.
Strong experience developing and implementing operating plans in an ambulatory setting, and analyzing financial and clinical data; experience in developing and/or operating management service organizations is beneficial.
Knowledge of business intelligence and clinical applications related to outcomes, clinical integration, quality, and productivity.
A successful influencer who can interact effectively with diverse groups of stakeholders such as physicians, advanced practice providers, nursing, healthcare administration, and staff.
Strong verbal and written communication skills, including listening and presentation skills.
Ability to build trust and confidence with utmost integrity.
Able to navigate in a complex organization and successfully gets things accomplished.
Ability to lead change and achieve support for change; builds consensus.
Strong customer service focus for patients and employees.
A strategic thinker with ability to see big picture.
Solid business acumen and analytical skills.
Takes accountability, responsibility for own actions and is self motivated.
A team player who can build collaborative relationships across the organization.
Understands value of technology and able to address issues of costs, benefit/risk analysis.
Clinical credibility with provider constituencies.
Ability to motivate others.
 

PHYSICAL REQUIREMENTS

Indicate the appropriate physical requirements of this job in the course of a shift.

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

General Activity - Frequent Standing/Walking Required, No Driving

Motion - Infrequent Activity Required-pushing, pulling, lifting, bending

Motor Skills - Use of hands required, Use of feet required

Weight/Force - Light lifting required (<25lbs)