Operations Manager - Perioperative Services

Job Description Summary

Reporting to the Executive Director for Perioperative Services and with general guidance from the VP, Medicine, Critical Care and Perioperative Services and in close collaboration with the SSH Surgeon-In-Chief and peri-operative nursing leadership, the Operations Manager is responsible for developing and sustaining a high-quality, highly productive, safe and efficient perioperative work environment for surgeons and associated providers and staff. The Manager will provide administrative leadership, project management, coordination and analytic support to the areas listed above. Drawing on a broad understanding of Hospital and physician group practices and policies, and displaying a high degree of initiative and independent judgment, the Manager will collaborate closely with administrative, physician, and nursing leadership to assess and direct a wide range of activities including operational, personnel, practice management, professional billing, facilities, capital equipment, and systems issues, programmatic development, and quality and patient safety initiatives. The Manager works to ensure a quality-based, patient-oriented flow of responsibilities. The Manager possesses a thorough knowledge of relevant Joint Commission and HIPAA standards. The position is focused on the operations management needs of perioperative services while assisting and enabling clinical personnel to succeed in their mission primarily responsible for clinical care.

Job Description



•    Provides operational, administrative and analytical support including implementation of systems/methods for continuous process improvement, efficiency, and operating room optimization.
•    Evaluates peri-operative operations and procedures with a view towards enhancing safety, quality, productivity, innovation, and cost reduction.
•    Builds community and works collaboratively with all perioperative members to ensure a strong customer service orientation amongst the key stakeholders.  
•    In conjunction with the Chief and nursing leadership, oversee administrative processes, space utilization, and patient flow in the operating rooms.
•    Work with all OR schedulers (employed and not employed) to ensure the OR booking processes are standardized and properly adjudicated to ensure the accuracy of case bookings and that the necessary staffing, space, and equipment are present for each case.   
•    Serves as the first point of contact for hardware/software installation, troubleshooting, system access, etc; Serves as resource for the departments for questions related to information systems.
•    Prepares and processes purchase orders as needed; maintains an inventory of supplies for general use.
•    Serves as the first point of contact with the Medical Staff Services Office, Physician Provider Navigator and Credentialing Liaison to ensure that provider on-boarding is completed.
•    Consistently devise hiring and retention strategies, and accommodations and policies that will build competitive edge in market and protect investments made in current staffing
•    Reviews and approves payroll and processes special payments as appropriate.
•    Collaborate to harmonize clinical policies across the disciplines and departments that best serve SSH. Serve as a keey member of perioperative committees such as: OR Committee, OR Executive Committee, Value Analysis and Perioperative Value Analysis Committees, and others 
•    Prepares and presents various statistical reports, cost analyses and budget justifications.
•    Monitors and communicates annual educational requirements for staff as appropriate (e.g. annual training, flu shots, EPIC training, etc.)


•    In close collaboration with the Surgeon-In-Chief, assume responsibility for block scheduling and management of the block schedule according to SSH perioperative policies.  Works to adjudicate block needs and accountability of block utilization based on metrics across SSH’s distributed peri-operative campus. 
•    Develop and maintain operating room dashboards used to evaluate benchmarks and compliance with goals/objectives of peri-operative services (e.g. block time utilization, on-time case starts, turn-around times, and other)   
•    Contributes to the development, preparation, and distribution of perioperative communication and 
•    Develops and maintains a capital asset management system to ensure all equipment is in proper working order and a routine method for assessing and replacing end-of-life equipment needed to support OR case quality and efficiency. Serve as the primary contact for all perioperative equipment needs.
•    Performs ad hoc analyses to evaluate growth in services, operating room efficiencies, and other programmatic opportunities of operating room assets    


•    Assists Surgeon-in-Chief and ACNO in identifying, implementing and maintaining quality and patient safety agenda, policies and procedures for the peri-operative areas. 
•    Lead Joint Commission readiness efforts; plan and perform methodical internal audits that support AORN standards, Joint Commission, OSHA, and HIPAA compliance; support the implementation of regulatory compliance requirements.  
•    Oversee safety and emergency preparedness across the peri-operative areas.
•    Partner with the peri-operative leadership team on evaluating and improving provider and patient experience; utilize HCAPs and/or Press Ganey survey data on such improvement efforts.  


•    Monitors cost centers within the peri-operatives area, as assigned. Reconciles monthly fund statements. Coordinates with Accounts Payable, Payroll, and other internal departments, as needed, for resolution of errors or identification of charges. 
•    Support the evaluation of new equipment, supplies, and other resources to perform and support surgical services; provide recommendations to leadership and to the value-asset committee.  
•    Oversees and approves financial transactional activities (division related invoices, payroll, travel requests, employee change slips, journal entries, check requests, etc.) as assigned.
•    Conceptualizes and performs a variety of financial analyses needed to support surgical growth, efficiency, and cost reduction initiatives.
•    Participates in the annual budget process and monthly variance reporting processes. 


•    Maintains productive and team-oriented relationships with all levels within the perio-operative areas 
•    Maintains clear, transparent, and ongoing communication amongst all team-members
•    Oversees the maintenance of confidential information (e.g. personnel records, terminations, and disciplinary actions)
•    Supervises the daily work of the OR schedulers, including on-boarding, training, performance evaluation, and recruitment processes. 
•    Develops and coordinates the orientation to the perioperative areas.


•    Directs, leads, and/or implements special projects related to quality, safety, and efficiency of the perioperative service areas
•    Represents perioperative services at internal meetings, as requested
•    Supports managerial cross-coverage with anesthesia leadership, as needed to maintain ongoing operations of surgical services
•    Performs other duties as assigned. 


Minimum Education - Preferred

Bachelor’s degree in a related field required. MBA or equivalent degree preferred.

Minimum Work Experience

2-3 years health system operations management experience required; experience in peri-operative services is preferred. 

Required additional Knowledge and Abilities

•    Outstanding interpersonal skills, ability to handle sensitive human resources issues and supervise a large and diverse staff in handling these matters.
•    Outstanding organizational skills are necessary to manage many competing timetables and responsibilities. Ability to delegate and effectively supervise and plan for the timely and successful completion of short- and long-term objectives.
•    Excellent verbal and written communication skills to communicate effectively with a large and diverse constituency, including senior hospital leaders, department/division providers and support staff, representatives of other departments, collaborating institution officials, and vendors.
•    Requires the ability to work independently and to accept responsibility for complex and sensitive decision-making as it relates to the overall conduct of the Division.
•    High degree of analytic ability to manage the financial and human resources aspects of the position.
•    Excellent negotiation skills in complex and often sensitive multi-institutional negotiations for agreements and contracts.
•    Current knowledge of laws and regulations pertaining to research administration. Ability to interpret, analyze, and disseminate critical information to Department/Division PI’s.
•    Interpersonal relationship skills needed to motivate others and work with many hospital-wide department heads, administrators, and physicians in a positive and collegial fashion.
•    Ability to work independently and accurately and concisely disseminate information in both written and verbal formats.