CUSTOMER SERVICE REPRESENTATIVE

Job Description Summary

Customer Service Representatives represent South Shore Hospital, and Answering Service clients by answering live telephone calls professionally, accurately, and efficiently. CSRs will provide callers with exceptional customer service and demonstrate call control while maintaining a high level of professionalism with each interaction including emergency scenarios.

Job Description

Ability to thrive in a fast-paced medical environment. Excellent spelling, communication and grammar skills. Maintain the ability to multi task and toggle between multiple screens seamlessly. Knowledge of typing/data entry (30 wpm), and working knowledge of Windows / Microsoft Office Suite. Medical Terminology knowledge preferred.