Patient Coordinator

Job Description Summary

Greet patients and visitors and determines nature of the visit; direct all people to the appropriate location and services; including escorting patients to treatment areas.

Job Description

Schedule:  hours may vary depending on the needs of the urgent care including weekends and holidays; flexibility required

• Maintain patient's safe passage in and out of the practice

• Answer front desk phone calls.

• Anticipate needs of patients, and the doctor

• Respond to patient's concerns

• Maintains patient confidentiality

• Demonstrate excellent customer service skills, check patients in and out utilizing our electronic internal practice management system.

• Confirm patient information at the time of check in.

• Complete / confirm insurance eligibility; correctly identifying type of visit for patient.

• Explain financial requirements to the patient (s) or responsible parties and collect co-pays and past due balances as required.

• Ensure Worker's Compensation, MVA and Occupational Health paperwork is completed for visits.

• Maintain optimum customer service and patient confidentiality.

• Other duties as assigned.

Qualifications:

• High School Diploma

• Externship/Internship within related healthcare practice preferred.

Minimum Education - Preferred
High school or equivalent

Minimum Work Experience
2 years working experience.

Ability to interact effectively and in a supportive manner with persons of all backgrounds Excellent telephone skills and etiquette Ability to work well under pressure Ability to work accurately and efficiently Must have computer knowledge