COMMUNITY OUTREACH LIAISON

Job Description Summary

The South Shore Visiting Nurse Association (SSVNA) Community Liaison is responsible for the referral management of patients. Primarily located at South Shore Hospital, but will cover community providers as needed.

Job Description

Essential Job Functions

• Identifies and prioritizes patients at community health care facilities who have requested home care services from SSVNA
• Acts as consultant to SSH care managers/SSH staff regarding home care programs, community resources and alternative care settings
• Establishes and develops relationships with colleagues, physicians, referral sources, patients and family members to facilitate the referral to admission process and acts as liaison between all parties
• Explains the types of care and services the SSVNA offers to patients and their families
• Recruits' referrals and coordinates with the Central Intake department in assisting the coordination of admissions while aligning with SSVNA’s daily capacity
• Assesses incoming patient’s physical, social and psychosocial needs to ensure they meet the agency’s admission criteria.
• Consults with referral sources on complex patient discharges and coordinates patient’s care with SSVNA
• Obtains financial information, as necessary
• Establishes open lines of communication with referral sources to promote good community relations
• Works to provide excellence in service to existing accounts and strives to increase referrals
• Participates in appropriate professional, community organizations, events and outreach activities
• Reviews weekly Admission and Referral Reports and Dashboards.
• Maintains statistical data of referrals and submits reports as required

Non-Essential Job Functions

• Non-essential functions are those tasks, duties and responsibilities that are not critical to the performance of the job. Following are non-essential functions of the job, along with the corresponding performance standards
• Other duties at required

SKILLS

• Excellent verbal and written communication skills
• Critical thinking
• Creative Problem Solving
• Interdisciplinary collaboration
• Ability to prioritize and manage time effectively Conflict negotiation skills

KNOWLEDGE

• Knowledge of home care eligibility criteria and reimbursement regulations
• Knowledge of SSVNA policies and procedures
• Working knowledge of varied health care insurance plans
• Strong Community resources
• Organizational skills
• Bachelor of Science Degree preferred
• Minimum Work Experience Required two (2) years health care experience