Site Manager- Health Express Urgent Care, Weymouth

Job Description Summary

The Site Manager is responsible to support the individual center with day to day operations. Duties include staff scheduling, payment reconciliation, patient customer service, maintain supply levels and oversee general site cleanliness and appearance.

Job Description

ROLES AND RESPONSIBILITIES

PATIENT REGISTRATION

• Greets patients and office visitors in a pleasant and professional manner
• Uses appropriate and professional behavior with all patients and all incoming calls
• Obtains relevant medical and demographic information at window
• Answers questions and gives information directly or via the telephone within the limits of knowledge   and medical practice policies
• Registers patient into computer system
• Verifies insurance, if workers comp case gets authorization to treat and claim number
• Ensure that all patients have a known mechanism to pay their bills
• Works with Billing agent to update and correct entered data

LEADERSHIP

• Ensures an outstanding and competitively distinct patient journey
• Actively utilizes and coaches the behaviors and characteristics the company has identified and
• communicated as critical to building a high performance team
• Creates clinic culture and maintains a highly motivated work environment by communicating
• regularly in a positive, motivating manner
• Celebrates and recognizes Clinic efforts and results
• Identifies leadership talent and develops employees
• Involves entire team in Clinic event organization, encouraging initiative and ownership
• Ensures Clinic policies are understood and consistently followed - champions change
• Learns and leverages best practices to drive results

TRAINING & DEVELOPMENT

• Encourages continuous learning and growth with all Clinic team members
• Develops future leaders through providing development plans minimum once per year
• Ensures clinic team is trained effectively or recommends additional training to ensure success
• Shares best practices/ideas for increasing patient experience/operational efficiency with head office

OPERATIONS AND SERVICE EXCELLENCE

• Actively participates in the staffing of the clinic team
• Measures and tracks client satisfaction and responds appropriately
• Handles and tracks patient correspondence and outcome
• Measures, tracks and celebrates success
• Implements best practices that support both the brand and the patient journey
• Respects client privacy
• Ensures adequate staffing of the clinic maintaining a schedule that supports the business. This
• includes, having a balance of opening, closing and weekend shifts.
• Maintain clinic standards, ensuring the clinic is clean neat and organized

PROFIT FOCUSED AND REPORTING

• Helps develop then meet/exceed budget guidelines by clinic for controllable expenses
• Verifies and completes time sheets
• Ensures patient payments are recorded, accounted for and deposited as per policy
• Ensures daily, weekly, and monthly operating paperwork is accurately completed and reported
• Completes weekly inventories
• Creates schedules that optimize client service and manages labor costs

• Finds replacements for call-outs
• Tracks results daily, weekly and identifies trends in order to ensure the right staffing
• Builds community partnerships and linkages

EDUCATIONAL & EXPERIENCE REQUIREMENTS

• Post high-school education ie: College, University or Specialist Degree
• Minimum of 3 years’ experience in a clinical environment
• Previous successful clinic-level management experience is preferred
• Excellent communication, interpersonal, and motivational skills
• A proven ability to teach, coach, and direct
• Understanding of customer service oriented organization is a must
• Intermediate knowledge of Microsoft applications (Word, Excel, Project, PowerPoint)

QUALIFICATIONS

• Excellent customer service skills
• High attention to detail and accuracy;
• Must be self-sufficient, reliable and autonomous
• Excellent communications skills (written/verbal) and interpersonal skills
• Demonstrated organizational ability and follow-through
• Proven ability to work in a fast paced, dynamic environment
• Creative thinker/ability to resolve critical problems
• Target oriented and believe and actively practice team work
• Work varied hours/days to perform functions of the position
• Ability to work independently