Director, Strategic Projects

Job Description Summary

Reporting to the Chief Strategy Office and the Chief Clinical Officer, the Director of Strategic Projects is responsible for the project management of system-wide strategic initiatives at South Shore Health, which includes evaluation, planning, change management, execution, and communication. The role is accountable to deliver consistent, high-quality project, program, process, and change control services that enable and support the success of South Shore Health’s strategic initiatives and priorities. This individual may oversee development of the rationale and business case for the strategic initiatives, ensuring that the model is achievable and in line with the health system’s strategic priorities, and may be called upon to present the initiative to the executive team and others in partnership with the executive sponsor. The role requires the ability to manage several large projects concurrently and to develop the project plan in partnership with the executive stakeholders and frontline staff, and sometimes oversee implementation and execution of the project.

Job Description

ESSENTIAL FUNCTIONS

In conjunction with senior leadership, establishes and facilitates effective project governance, execution and oversight for each initiative

•   Establish and facilitate effective project and change management governance and oversight

•   Develop effective implementation management approach with internal and external stakeholders

•   Build, maintain, and execute process and project roadmaps with milestones which are aligned with organizational strategies, priorities, and goals

•   Develop and manage comprehensive project portfolio, budgets, resource allocations, and costs and be accountable for portfolio performance (key performance indicators and metrics)

  • Facilitate development and documentation of initiative charters with identified success measures. 
  • Analyze risks and alert senior management of any risks jeopardizing project timelines and completion.  Escalates and resolves issues in a timely manner.
  • Builds a positive team culture.
  • Works with others across the complex health care system to achieve goals including interfacing with clinical, data and information systems, legal, quality and safety, finance and operations functions.

•   Ensure adherence with established data management and PHI-protection processes

Coordinate and lead communication plans and change management accountability across initiatives

•   Develop and maintain cascading communication plans including responsible communication owners, timing, and design communication channels

•   Ensure structures are in place to reinforce positive change behaviors and rounding for outcomes

•   Connect decisions through executive committees, sponsor teams, and implementation teams to ensure cascading messaging is updated

•   Draft consistent messaging to be used across constituents

Integrate and connect executive team, initiative sponsor teams, and initiative implementation teams

  • Actively engage to develop and maintain ongoing relationships with stakeholders throughout the implementation and sustainment process
  • Create monitoring tools and provide updates on implementation team progress, culture, and risks
  • Provide meeting facilitation support, as requested, including navigating decision-making processes
  • Support engagement to ensure understanding around implementation approach, timeline, etc.
  • Collaboratively develop tactics to sustain performance improvement
  • Collaboratively develop implementation work plans and activities
  • Track and ensure that outcomes stated in initiative charters are achieved
  • Track implementation steps and status:
  • Implementation timeline (to the implementation team and entity-level)
  • Status reporting/progress/accomplishments
  • Risks/Issues

JOB REQUIREMENTS

Minimum Education - Preferred

Bachelor’s degree, Master’s degree and/or PMP preferred 

Minimum Work Experience

10+ years project management experience working with complex projects and overseeing planning the work, setting milestones and deadlines and assigning and tracking deliverables.  Previous health system experience strongly preferred.

Required additional Knowledge, and Abilities

•   Proven ability to lead complex project initiatives including leading multidisciplinary teams and managing multiple, competing priorities simultaneously 

•   Knowledge of project management and change management techniques and tools.

•   Excellent analytical skills including using data and creating dashboards.  Excellent communication and interpersonal skills required for facilitation and to keep all necessary stakeholders informed.  Strong presentation skills.

•   Proven ability to excel and achieve results in a team-oriented, matrixed environment.

•   Excellent interpersonal and influencing skills and ability to work with all levels of leadership, management, and staff, both business and technical, as well as customers and vendors.

•   Participates in continued learning and possesses a willingness and ability to learn and utilize new technology and procedures.