DIR, HOSPICE, SUPPORTIVE & PALLIATI

Under the general direction of the Executive Director Homecare Division, the Hospice Director is accountable for planning, organizing and providing administrative direction and control of Hospice and other departments as assigned.1. Develops, implements and evaluates program services related to identified needs consistent with the mission and philosophy of the Agency. a. Identifies and prioritizes community health needs related to terminal illness on an on–going basis. b. Assures the visibility of Hospice and access to consumers in its service area and broader community through media, speaking engagements and participation in Hospice–related organizations, as observed by Executive Director. c. Determines staffing needs and patterns according to program service requirements with consideration for utilization of personnel at their maximum potential, as evidenced through budget process. d. Appoints qualified Hospice staff members when and where appropriate and ensures adequate staff education and competency, as evidenced by review. e. Assures the availability of coverage seven (7) days a week, twenty–four hours a day for consultation and patients’ visits. 2. Designates, in writing, an alternate to act in his or her absence. 3. Is responsible for department’s operational excellence; assures department delivers quality services in accordance with applicable policies, procedures and professional standards. a. Manages all activities so that quality services are provided in an efficient and effective manner, as observed by Executive Director. b. Services provided meet all applicable regulatory requirements. c. Maintains an effective quality improvement program as evidenced by reports. d. Quality improvement program meets JCAHO and other regulatory agency requirement standards as evidenced by review. e. Maintains departmental productivity measurements; reports status monthly. f. Directs department activities in a manner consistent with organization–wide programs and procedures. g. Establishes department policies and procedures that reflect the organization’s standards. 4. Manages human resources to assure quality services and promote positive employee relations. a. Consistently and fairly implements human resources policies. b. Maintains effective and appropriate staffing by monitoring employee turnover, overtime and absenteeism. c. Employee performance appraisals are completed thoroughly and submitted on time. d. Follows human resources policies to implement progressive discipline, when necessary. e. Collaborates with human resources on the recruitment and selection of qualified employment candidates, following all policies, guidelines and applicable laws. f. Develops performance goals/objectives with each staff member to promote maximum productivity, proficiency and professional growth, as evidenced by written goals on performance appraisals. g. Is recognized as a positive role model. 5. Is responsible for the fiscal management of department; assures proper utilization of organization’s financial resources. a. Develops department budget within designated deadlines according to all budgetary policies and procedures. b. Effectively utilizes resources within established budget; notifies Executive Director of all variances anticipated, or occurred, to maintain department services. c. Adheres to procedures regarding acquisition of, and payment for, goods and services, as evidenced by appropriate and timely processing requisitions and invoices. d. Recommends way to reduce expenditures and/or enhance revenues without compromising quality of services. 6. Effectively communicates departmental, organization and industry information to staff. a. Attends organization’s informational meetings, as evidenced by attendance sheets. b. Gathers, interprets, and delivers information to staff in a timely fashion. c. Assures staff understands information as evidenced by staff compliance with, and participation in, Hospital programs, seminars, training and related activities. d. Communication with staff is effective, resolving conflicts which may hamper relations and productivity, as observed by Executive Director. e. Uses Hospital communications resources to inform internal and external audiences of departmental news/achievements/policies. 7. Effective leadership communicates the organization’s vision and values that is to be carried out in the day-to-day activities throughout the hospital. Effective leadership depends upon the successful performance of the following leadership competencies a. Demonstrates the ability to communicate the hospital’s mission, vision and values, as well as departmental goals, to all staff. b. Provides leadership and guidance to other leaders and staff in goal setting, problem solving, resource management, and outcome achievement. c. Defines performance objectives and metrics for the department and assesses the level of competence of staff in a timely manner. d. Demonstrates a commitment to a healthy work environment by modeling the desired behaviors and encouraging those in others. e. Demonstrates the ability to cope with and manage change, as well as help others do the same. f. Collaborates with other departments to create systems and problem solve ongoing issues that impact departmental/organizational goals and/or patient care delivery. g. Demonstrates fiscal accountability for department resources and the ability to achieve outcomes within allocated resources. h. Incorporates quality improvement data and/or patient satisfaction data into departmental goals. i. Demonstrates a clear understanding of regulations applicable to patient care and/or other department functions. j. Is actively involved in keeping up to date on current industry and regulatory information in areas of responsibility and incorporating into program objectives when appropriate. 8. Attains all agreed to goals and objectives within specified time frames, as part of the organization’s overall mission. 9. Technology – Embraces technological solutions to work processes and practices. a. Demonstrates clinical proficiency and competency in the agency/program automated clinical record as evidenced by successful completion of education program and appropriate daily utilization of software. b. Utilizes information systems and telecommunication services as instructed, this includes phones, voicemail, email, pagers and cell phones as assigned. c. Demonstrates competency and utilizes organization software tools as relevant to position. 10. Safety Awareness – Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment. a. Plans, educates, implements and Insures safe environment in office and community for staff b. Educates department to their role in the knowledge and implementation of the National Patient Safety Goals c. Plans, activates, implements, and evaluates emergency preparedness for the department and agency when appropriate d. Continually assesses the incorporation of safe practice by staff safety by observation in both clerical and clinical roles ESSENTIAL FUNCTIONS (Cont.) I. Technology and Learning a. Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization. b. Embraces technological advances that allow us to communicate information effectively and efficiently based on role. Knowledge of human resource management; program development; fiscal management skills; and familiarity with regulatory and accrediting agency standards. Minimum Education - Preferred Equivalent to a Master’s Degree in nursing or related field preferred. Minimum Work Experience Up to five (5) years of progressively responsible experience in Oncology, Hospice or Community Health preferred. Three (3) years in administrative management role preferred. Monday - Friday, occasional weekend and holiday.  Administrative call rotation. Responsibilities if Required: Education if Required: License/Registration/Certification Requirements: Registered Nurse - Board of Registration in Nursing (Massachusetts)