APPLICATIONS ANALYST (HRIS/WORKDAY)

Job Description Summary

Workday ERP experience and configuration preferred. Other HR ERP configuration experience such as Oracle, Cerner, and Meditech may be considered. Participates in the development of workflows, system configurations, change documentation and training staff on application functionality. Analyzes procedures and problems within manual/automated health care systems; reports findings and when applicable recommends options for resolutions. Formulates system scope and objectives. Acts as a liaison with all areas of the hospital, utilizing the software application, conducting meetings to determine future enhancements, and preparing and maintaining related documentation. Provide ongoing support and participate in on-call coverage as assigned.

Job Description

Essential Functions, Job Duties & Responsibilities:


1. Support and manage the design, development and performance of South Shore’s core HCM and Payroll System ([Workday) and related business data and processes. Focus on identifying trends, determining root cause of problems, predicting future implications and determining solutions to drive effective business decisions


2. Create and manage requirements, design, configuration, testing, and support activities for core HCM and Payroll solution including but not limited to Recruiting, Licenses and Certifications, Compensation.  

3. Support release management, reviewing release summary and release readiness documents from solution vendors, identifying enhancements relevant to the core HCM and Payroll domain, solution and impacts to downstream systems

4. Act as a point of contact for system or project-based development and enhancement requests. Engages operations as need be, to understand current and future demands and ensure that the business is prepared to integrate with and support their initiatives, projects, and programs


5. Support and manage relationships with business stakeholders to proactively identify and address issues and provide timely support

6. Maintain relationships, and support governance and process cadence with vendors  


7. Recommend process/customer service improvements, innovative solutions, policy changes and/or major variations from established practice that must be approved by appropriate leadership prior to implementation

8. Support efforts to establish, document, and audit clear, consistent, and efficient processes for the maintenance, data integrity and security of HR-related information for workers including organizational structure management. Implement business process strategies for end-to-end HR processes to achieve efficiency, productivity and improved governance and control

9. Strong understanding of all Master Data maintained in HCM and Payroll system along with all other upstream and downstream business systems
 

10. Design, plan, and execute strategies for increasing usability and integration of HCM and Payroll system.

11. Provide project management support for projects and initiatives within HR and Information Systems

12. Plan, coordinate, and execute testing efforts for changes impacting HCM system

13. Design and develop user procedures, guidelines and documentation to support change management

14. Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.
 

Required additional Knowledge, Skills and Abilities

  • Knowledge and experience with health care information systems or knowledge of processes and workflows common in physician practices across varied specialties combined with advanced computer skills.
  • Understanding of current business practices and computing systems, interfaces and hospital and medical group practice standard software including computer systems and methods utilized in structuring and preparing input data for computer applications.
  • Analytical and technical skills necessary to apply computer technology to resolve problems and/or increase operational efficiency of data processing systems.
  • Ability to analyze the functionality of systems and their fit with specifications. Understands relationships between system processes/programs, system parameters, files and data relationships for assigned products. 
  • Ability to research, analyze and thoroughly understand workflows of end users, using this knowledge to configure systems which improve processes, add efficiencies and promote patient safety.
  • Ability to use stand flowcharting tools and techniques to create and maintain business process and functional flow charts.
  • Proficient knowledge of web-based technologies, processes, and analytics.
  • Ability to deliver IT solutions through the entire systems development lifecycle (requirements, design, build, test, deploy, and support).
  • Ability to employ software quality assurance and testing concepts, techniques, industry best practices, tools and standards.
  • Ability to employ systems analysis concepts, techniques, industry best practices, tools and standards.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Excellent skills in dealing with unstructured problems that affect efficiency and effectiveness of customers.
  • Basic knowledge of standardized improvement methodologies.
  • Excellent written and oral communications skills, especially active listening and writing.
  • Proficiency in Microsoft Office including Word, Excel, and Power Point required.
  • Demonstrated understanding of HR and Payroll processes and data across the employee lifecycle, including hiring/onboarding, job changes, compensation administration, timekeeping, workflow, and interfaces/integrations
  • Demonstrated experience with Workday system configuration, including full system lifecycle testing
  • Hands-on experience working with any HCM ERP
  • 2+ years supporting Workday HCM and/or Payroll
  • Workday HCM and/or Payroll configuration and reporting expertise
  • Workday certifications preferred but not necessary; experience in one or more modules of Workday HCM required